Extracting Structured Data from Free-form Customer Requests for felmo
Tuesday, Oct 4, 2022
While most people prefer writing free-form text, it is easier to process structured data. This is a dilemma which many companies face as did our customer felmo (a mobile vet service), when asking users to input appointment reasons for vet visits. We were able to leverage a Sentence Bert architecture to help them convert these to structured data, which they can now use to improve their appointment preparation and scheduling. We will share our learnings from applying Sentence Bert to this task.